1. Your statutory rights
Nothing in this Refund Policy limits rights that cannot lawfully be excluded. If you are a consumer, applicable law may give you cancellation, remedy or refund rights in certain circumstances.
2. Purchases through a third-party platform
If your order was processed by a marketplace, merchant of record or external checkout provider, its refund and cancellation procedure may apply to the transaction. Your order confirmation should identify the seller or payment provider and explain how to request a refund or cancellation.
3. Direct purchases from BonusForge AI
For purchases made directly from BonusForge AI, contact support@bonusforgeai.com with the email address used for the order and your transaction reference. We will review the request in accordance with the checkout terms, this policy and applicable consumer law.
4. Digital access and cancellation rights
Digital content and digital services can be subject to special cancellation rules. Where required, checkout may ask you to expressly request immediate access or performance and acknowledge how that affects any statutory cancellation right. We will not use this policy to remove rights that the law says you must retain.
5. Faulty or unavailable service
If the service you purchased is materially faulty, not supplied as agreed or unavailable for a significant period, contact support so that we can investigate and provide an appropriate remedy where required by law or the applicable checkout terms.
6. Subscription cancellation
Cancelling a recurring subscription stops future renewals in accordance with the applicable billing terms. Cancellation does not necessarily create a refund for an already-paid billing period unless required by law or expressly stated at checkout.
7. Abuse and misuse
We may refuse discretionary refund requests involving fraud, chargeback abuse, deliberate misuse or attempts to obtain substantial benefit from the service without paying, while still respecting non-excludable statutory rights.
8. How to request help
Email support@bonusforgeai.com and include your purchase email, transaction reference, purchase date and a brief explanation of the issue. Do not send full payment-card details by email.